Official Documents

Mjudi Privacy Policy – Personal Data Protection for Malaysian Users

Mjudi takes our responsibility to protect your personal data seriously. This Privacy Policy clearly explains how we collect, process, store and safeguard your information as a user of our platform in Malaysia.

Last Updated: 1 January 2026  |  Bahasa Malaysia (ms-MY)
Our Privacy Commitment
256-bit SSL Encryption
No sale of data to third parties
PCI DSS compliance
Your data access & deletion rights
Transparent cookie policy

How mjudi Protects Your Privacy

We've built a robust data protection system so you can play with peace of mind, free from the risk of personal information leaks.

Military-Grade Encryption

All data transmitted between your device and mjudi's servers is protected by 256-bit SSL encryption technology – the same standard used by Malaysia's leading banking institutions.

No Data Sharing Without Consent

Mjudi will not sell, rent or disclose your personal data to any third party for marketing purposes without your explicit prior consent.

PCI DSS Payment Security

All MYR transactions via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX are processed in compliance with PCI DSS standards. Your payment details are never stored in our systems.

Full Control in Your Hands

You have the right to access, correct, download or delete your personal data at any time through your account settings or by contacting the mjudi support team.

Secure Data Storage

Your data is stored on servers protected by multi-layered firewalls, strict access controls, and regular security audits to prevent any unauthorised access.

Rapid Breach Notification

In the event of any security incident affecting your data, mjudi is committed to notifying impacted users in a timely manner and taking immediate action.


Introduction

Mjudi ("we", "our platform") respects the privacy of every user who accesses and uses our services at mjudi.net. This Privacy Policy is designed to transparently explain how we handle your personal data, in line with industry best practices and applicable data protection requirements.

By registering for or using the mjudi platform, you agree to the collection and use of information as described in this Privacy Policy. This document should be read together with Terms & Conditions ours, which forms part of the overall agreement between you and mjudi.

This Privacy Policy is written in Bahasa Malaysia for the convenience of our users across Malaysia. In the event of any ambiguity in interpretation, the Bahasa Malaysia version shall prevail.

Personal Data We Collect

Mjudi collects two main types of data from users of our platform:

2.1 Data You Provide Directly

This data is collected when you register an account, make a deposit, request a withdrawal, or contact our support team:

Data Type Sample Information Purpose of Collection
Identity Full name, MyKad/passport number, date of birth Identity verification (KYC), fraud prevention
Contact Email address, phone number Account communications, security notifications
Finance E-wallet account details, bank name MYR deposit & withdrawal processing
Account Username, password (encrypted), betting history Account management, customer support

2.2 Automatically Collected Data

When you browse or use the mjudi platform, our systems automatically record the following technical information:

  • IP address and network information
  • Device type, operating system and browser version
  • Pages visited, visit times, and session duration
  • Cookie data and similar tracking technologies
  • General geolocation data (city/state level only)
mjudi does not collect precise geolocation data (GPS) without your explicit consent. Location data is only recorded at the city or state level.

How We Use Your Data

The personal data we collect is used solely for legitimate purposes directly related to the operation of the mjudi platform. The following are the primary purposes for which your data is used:

3.1 Platform Operations

  • Creating and managing your mjudi user account.
  • Processing deposits and withdrawals in MYR via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX.
  • Verifying user identity through the KYC process to comply with anti-money laundering requirements.
  • Maintaining an accurate record of your betting history and transactions.

3.2 Security & Fraud Prevention

  • Detecting and investigating suspicious activity or fraud attempts on the platform.
  • Protecting the integrity of the betting system and ensuring fairness for all users.
  • Verifies that users meet the minimum age requirement of 18 years.

3.3 Communications & Support

  • Sending you important notifications related to your account, security, and transactions.
  • Providing effective customer support via live chat and email.
  • Keep you informed about relevant mjudi promotions and bonuses – with the option to unsubscribe at any time.

3.4 Service Improvements

Mjudi analyses aggregated usage data (without identifying individuals) to understand platform usage patterns, improve the user experience, and develop new features tailored to the Malaysian market.

Sharing Data With Third Parties

Mjudi does not sell or disclose users' personal data to third parties for commercial purposes. However, there are limited circumstances in which we may need to share certain information:

4.1 Trusted Service Providers

Mjudi works with third-party service providers who assist us in operating the platform. These providers may only use your data for the specific purposes defined and are bound by strict confidentiality agreements:

  • Payment Processors: Payment gateway providers that process MYR transactions via FPX, DuitNow and Malaysian e-wallets.
  • Game Service Providers: Gaming software companies that supply our slots, Live Casino, and e-sports platforms.
  • Cloud Services & Infrastructure: Server hosting and data storage providers that are registered and compliant with international security standards.
  • Platform Analytics: Analytics tools that help us understand platform usage in an aggregated, anonymised way.

4.2 Legal Requirements

Mjudi may disclose user data to the relevant authorities when required by law, court order, or as part of a legitimate criminal investigation. In such cases, we will notify the affected user where permitted to do so by law.

Verification: mjudi has never sold, and will never sell, users' personal data to advertisers, data brokers, or any third party unrelated to the operation of our platform.

Data Security Measures

The security of your personal data is mjudi's top priority. We implement multiple layers of technical and operational protection to safeguard your information:

  • 256-bit SSL Encryption: All communications between your browser and mjudi's servers are fully encrypted.
  • PCI DSS Compliance: Payment-related data is processed in accordance with the Payment Card Industry Data Security Standard.
  • Strict Access Controls: Only authorised personnel may access user data, and all such access is logged and continuously monitored.
  • Password Encryption: User passwords are stored as irreversible hashes using modern hashing algorithms.
  • Two-Factor Authentication (2FA): Additional security options are available to protect your account from unauthorised access.
  • Regular Security Audits: mjudi conducts regular penetration testing and security audits to identify and address system vulnerabilities.
  • 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious activity or security threats.
While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to do your part by using a strong password and keeping your login credentials confidential.

Cookies Policy

Mjudi uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Cookies are small text files stored on your device by your web browser.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
  • Functional Cookies: Storing your preferences such as language and display settings for a more personalised experience.
  • Analytics Cookies: Helps us understand how users interact with the platform in an aggregated, anonymised manner.
  • Performance Cookies: Optimising page load times and the overall performance of the mjudi platform.

6.2 Managing Your Cookie Preferences

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mjudi platform. Refer to your browser's documentation (Chrome, Firefox, Safari, Edge) for cookie management guidance.

User Data Rights

As a mjudi user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

Right to Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Update or correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request the deletion of your personal data, subject to applicable legal requirements.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Portability

Request your data in a structured, machine-readable format for portability purposes.

Right to Restrict Processing

Request that we restrict the processing of your data in certain permitted circumstances.

To exercise any of the above rights, contact our privacy team at support@mjudi.net. We will process your request within 30 business days.

Data Retention Period

Mjudi retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Once your account is closed, certain data may be retained for longer periods based on the following legal and regulatory requirements:

  • Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysian accounting and tax requirements.
  • Identity Verification Documents (KYC): Retained for 5 years after account closure in accordance with anti-money laundering compliance requirements.
  • Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
  • System Log Data: Retained for 12 months for security and technical diagnostic purposes.

Once the retention period has ended, your data will be securely deleted or anonymised in accordance with mjudi's established procedures.

Links to Third-Party Websites

The mjudi platform may contain links to third-party websites in certain contexts. mjudi is not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policy of every website you visit outside of the mjudi platform.

Third-party payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow have their own privacy policies governing how they handle your data during transaction processing.

Child Protection

The mjudi platform is strictly for users aged 18 and above. We do not knowingly collect, store or process personal data of children under the age of 18. Should we discover that a child's personal data has been collected without the knowledge or consent of a legal guardian, we will take immediate steps to delete that data and close the account in question.

If you believe a person under 18 years of age has registered an account on mjudi, please contact us immediately at support@mjudi.net so that prompt action can be taken.

Privacy Policy Amendments

Mjudi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements or technological developments. Users will be notified of any material changes via their registered email or an in-platform notification at least 14 days before the amendments take effect.

Continued use of the mjudi platform after any amendments take effect constitutes acceptance of the revised Privacy Policy. The date of the most recent update is always displayed at the top of this document.

Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the mjudi privacy and data protection team through the following channels:

  • Privacy Email: support@mjudi.net
  • Live Chat: Available 24/7 at the bottom-right corner of the mjudi platform
  • Frequently Asked Questions: Visit the page Frequently Asked Questions us for answers to common questions

We aim to respond to all privacy-related inquiries within 3 business days and processes data rights requests within 30 business days.

The mjudi support team operates 24 hours a day, 7 days a week. For urgent privacy matters, use the live chat feature for a faster response.

Your Data is Safe, Your Game is Fun

Create a free account in under 2 minutes. Deposit from as little as RM10 using Touch 'n Go, GrabPay, DuitNow or FPX and enjoy over 500 of Malaysia's top games in a safe and secure environment.

18+ only. Play responsibly. Your data is protected by 256-bit SSL.

Bahasa Melayu